Terms of Service

1. Acceptance of Terms

By creating an account, accessing, or using Sentry OHS, you agree to be bound by these Terms of Service and any applicable policies referenced herein, including our Privacy Policy. If you are using Sentry OHS on behalf of a company, contractor, or other entity, you represent that you have authority to bind that entity.

2. Description of Service

Sentry OHS is a cloud-enabled EHS management platform that supports safety and compliance operations such as:

• Hazard and near-miss submissions with evidence attachments and corrective action tracking.
• Incident reporting and investigation records.
• Field Level Hazard Assessment (FLHA) creation, worker participation, and closeout workflows.
• Digital meetings/toolbox talks, attendance records, and safety communication logs.
• Equipment inventory, pre-shift inspections, and checklist builder functionality.
• Training and certification matrix management with expiry tracking.
• Role-based dashboards and compliance metrics for supervisors and administrators.

3. User Accounts and Responsibilities

Users are responsible for all activity under their credentials and must maintain account security. You agree to:

• Provide accurate registration and profile information.
• Keep passwords confidential and notify Sentry OHS promptly of suspected unauthorized access.
• Use the platform only for lawful workplace safety, compliance, and operational purposes.
• Ensure reports, incident records, and checklist entries are complete and truthful to the best of your knowledge.

4. Roles, Permissions, and Tenant Administration

Sentry OHS uses role-based permissions (for example: employee, supervisor, company administrator, and platform administrator) to control access to modules and data. Company administrators are responsible for assigning permissions within their organization and must ensure access is limited to authorized personnel. Each company account is logically scoped as a separate tenant and users may access only data available within their authorized company context.

5. Acceptable Use

You must not:

• Attempt to access data outside your authorized tenant, location, or role permissions.
• Upload malicious code, interfere with system integrity, or attempt unauthorized security testing.
• Use the service for unlawful surveillance, discriminatory practices, or violation of employment law.
• Misrepresent incidents, hazards, attendance, training records, or compliance evidence.

6. Data Ownership and Intellectual Property

As between the parties:

• Your organization retains ownership of customer-submitted operational and personal data entered into the platform, including user records, incidents, hazards, FLHA records, meeting logs, checklists, and training information.
• Sentry OHS retains ownership of the software, codebase, interface design, documentation, trademarks, and all related intellectual property.
• You grant Sentry OHS a limited license to host, process, back up, and transmit your data solely to provide, secure, and improve the service.

7. Data Collection, Use, and Retention

Sentry OHS collects account information, business configuration data, and operational safety/compliance records required to deliver platform functionality. Personal information is handled in accordance with applicable Canadian privacy requirements, including the Personal Information Protection and Electronic Documents Act (PIPEDA). Data is retained only as long as reasonably required for contractual service delivery, legal compliance, audit continuity, dispute resolution, and legitimate safety recordkeeping needs, unless a different retention period is contractually agreed.

8. Service Availability and Modifications

Sentry OHS may update, modify, or improve features from time to time, including changes to modules, interfaces, or workflows. While commercially reasonable efforts are made to maintain service availability, uninterrupted operation is not guaranteed. Planned maintenance, emergency security updates, or third-party infrastructure issues may result in temporary downtime.

9. Limitation of Liability

To the maximum extent permitted by law, Sentry OHS and its affiliates, officers, employees, and contractors are not liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, lost business opportunities, or loss of data arising from use of or inability to use the service. The platform supports safety and compliance workflows but does not replace professional judgment, legal advice, site supervision, or statutory obligations under occupational health and safety law.

10. Termination and Suspension

Sentry OHS may suspend or terminate access where there is a material breach of these Terms, non-payment, unlawful use, security risk, or misuse that threatens other users or platform integrity. Your organization may request account closure subject to any active contractual commitments and lawful retention requirements. Upon termination, access to the service may be disabled and data handling will proceed in accordance with applicable agreements and retention obligations.

11. Governing Law and Jurisdiction

These Terms are governed by the laws of the Province of New Brunswick and the federal laws of Canada applicable therein, without regard to conflict of law principles. The parties attorn to the courts located in or serving Moncton, New Brunswick, Canada, for disputes arising from or related to these Terms or the use of Sentry OHS.

12. Changes to These Terms

We may revise these Terms from time to time. Updated versions become effective when posted on this page unless stated otherwise. Continued use of Sentry OHS after updates are posted constitutes acceptance of the revised Terms.

13. Contact

Questions about these Terms may be directed to: support@sentryohs.com
Sentry OHS, Moncton, New Brunswick, Canada